Here you can find out important information you may require as a patient of Merton Lodge Surgery.
Access to Medical Records
The practice is registered and complies with the Data Protection Act 2018 (DPA 2018). Any request for access to medical notes by a patient, patient’s representative or outside body will...
Call Recording
Calls to and from the surgery are recorded and processed in accordance with the General Data Protection Regulation 2016 and the Data Protection Act 2018, calls are recorded for monitoring,...
Complaints and compliments
We would be delighted to hear any compliments and these can be given verbally, in writing or by using the patient feedback section! We always share feedback with our team....
Friends and Family Test
Our GP surgery is one of many in Lincolnshire to use the NHS Friends and Family Test as a quick and simple way of collecting patient feedback to improve services. When...
How to register
We have an open list and welcome requests for registration from patients living in or moving to the practice area. Please read our Practice Terms before registering with our practice. Before...
Named GP
All patients at Merton Lodge Surgery have a named, accountable doctor who is responsible for coordinating their care. Your named doctor will be allocated to you by the practice. You...
Newsletters
Stay Informed with Our Patient Newsletter Our patient newsletters keep you up-to-date with the latest news, health tips, and updates from the practice. Whether it’s seasonal advice, new services, or...
Patient confidentiality
We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and...
Patient rights and responsibilities
We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. It is your responsibility to keep your...
Privacy
Privacy notice As data controllers, GPs have fair processing responsibilities under the Data Protection Act and GDPR law 2018. This means ensuring that your personal confidential data (PCD) is handled...
Translation Services
A telephone translation service is available for patients who do not speak English. Please let us know if you need this service when booking an appointment.
Updating your details
If you are moving house, please let us know as soon as possible. If you are moving out of the surgery’s catchment area, you may be asked to register with...
Using this website
The medical information on this website, and on any sites linked to from this website, gives general advice only and SHOULD NOT be used as a substitute for the personal...
Violent or Abusive Behaviour
We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. Anyone who verbally abuses or is aggressive to a member of our practice staff...
Date published: 31st March, 2025
Date last updated: 31st March, 2025