Who Should I See?

We try to keep our GP appointments for patients with more serious health problems.

Before you book an appointment to see a doctor please consider whether an appointment with a practice nurse might be appropriate. They can help you with a wide range of medical problems.

Our Care Navigators can help you decide which is the right person for you to see.

Right Care First Time

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At Merton Lodge Surgery we have a multidisciplinary team of medical professionals that are here to help you. You do not always need to see a GP, quite often another member of our practice team can help you. They are suitably qualified with extensive experience and expertise that ensure you get the right care for the medical problem you have.

– Physiotherapist

– Senior Mental Health Nurse

– Advanced Nurse Practitioner

– Practice Nurse

– Health Care Assistant

– Older Adult’s Nurse

– Phlebotomist

– Social prescriber

– Health & Wellbeing coach

– Clinical Pharmacy Technician

– General Practitioner

The people filling the above roles at Merton Lodge Surgery are your practice’s clinical team, they work together to help you.


Merton Lodge Surgery has no Physician’s Associates or GP Assistants working in our team.

We do often have medical students who you may see with our GPs or Nursing team. Medical students are directly supervised by our medical team and may be suitably trained & qualified to see some patients with certain presentations, with supervision. Your clinician will always talk to you about this before your appointment is booked, if it will be with a student.

When a hospital specialist advises you to “see your GP”, what they often mean to say is “your GP practice team”.

By talking to our Care Navigators or responding online to the questions that you are asked about your problem, you can get to see the right person at the right time.

Thank you for helping us to help you.

Self care

If you have a cough, cold, headache or other minor ailment try treating yourself at home first. Find out more about treatments for common minor ailments.

Please remember that self-care for common conditions can help free up our GPs’ time, making it easier to get an appointment when you have a more serious condition.

FCP (First Contact Physiotherapist)

FCP’S are specialist physiotherapists who are based in the GP practice and to treat patients who come into the clinic with musculoskeletal problems.

Patients with MSK conditions bypass the appointment with a GP and go straight to get help with a specialist physiotherapist. Instead of the traditional method where they are seen by the GP then referred for a physio appointment which can take up to 6 weeks or more.

This makes wait and recovery times shorter, frees up GP appointments, and reduces the need for medication.

To make an appointment with the FCP please contact a member of our Care Navigation team.

Mental Health Nurse

A GP appointment is around 15 minutes long and we understand this is not always enough time to work through the challenges and complexity of mental health conditions.

Mental Health Nurses are here to help patients who may be struggling and in need of specialist support.

To make an appointment with the Mental Health Nurse please contact a member of our Care Navigation team.

Your pharmacist can help too

Pharmacists are highly trained health professionals and can give you confidential health advice for a range of common illnesses and complaints.

Don’t wait for a GP appointment for coughs, colds, aches and pains. Just call your local pharmacy a call or drop in – there’s no need to make an appointment.

Your pharmacists can also help you decide if you need to see a doctor or nurse.

Click here for more information about how pharmacies can help you.

NHS 111

111 is the free NHS non-emergency number.

You should use the NHS 111 service if you urgently need medical help or advice but it’s not a life-threatening situation.

Call 111 if:

  • you need medical help fast but it’s not a 999 emergency
  • you think you need to go to A&E or need another NHS urgent care service
  • you don’t know who to call or you don’t have a GP to call
  • you need health information or reassurance about what to do next

Click here for more information about how NHS 111 can help you.


A&E is for life-threatening accidents and emergencies only. Before you go there, ask yourself, “Is it a real emergency?”

If not, please consider using other local health services before you visit A&E.

Date published: 11th March, 2024
Date last updated: 12th April, 2024