Patient Information

Here you can find out how to register at our practice and read other important information for patients.

You can find out more by clicking on the links.

Access to Medical Records

The practice is registered and complies with the Data Protection Act 2018 (DPA 2018).  Any request for access to medical notes by a patient, patient’s representative or outside body will ... [continue] Access to Medical Records

Complaints and compliments

We would be delighted to hear any compliments and these can be given verbally, in writing or by using the patient feedback section! We always share feedback with our team. ... [continue] Complaints and compliments

How to register

We have an open list and welcome requests for registration from patients living in or moving to the practice area. Please read our Practice Terms before registering with our practice. Before ... [continue] How to register

Named GP

All patients at Merton Lodge Surgery have a named, accountable doctor who is responsible for coordinating their care. Your named doctor will be allocated to you by the practice. You ... [continue] Named GP

Patient confidentiality

We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and ... [continue] Patient confidentiality

Patient rights and responsibilities

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. It is your responsibility to keep your ... [continue] Patient rights and responsibilities

Practice boundary

Please use the map below to see if you live within our practice boundary. We do cover Alford, Willoughby, Huttoft village, Maltby le marsh, Ulceby village, Cumberworth, Mumby village, Withern, ... [continue] Practice boundary

Practice terms

Please read the following information carefully before agreeing to the terms of your health care at this practice. This Practice operates a practice formulary, which is a list of drugs ... [continue] Practice terms


Privacy notice As data controllers, GPs have fair processing responsibilities under the Data Protection Act and GDPR law 2018. This means ensuring that your personal confidential data (PCD) is handled ... [continue] Privacy

Translation Services

A telephone translation service is available for patients who do not speak English.  Please let us know if you need this service when booking an appointment.

Updating your details

If you change name, address or telephone number, please let our receptionists know by calling or writing to us. Alternatively you can complete the online form. If you move outside the ... [continue] Updating your details

Using this website

The medical information on this website, and on any sites linked to from this website, gives general advice only and SHOULD NOT be used as a substitute for the personal ... [continue] Using this website

Violent or abusive behaviour

We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their ... [continue] Violent or abusive behaviour

Date published: 8th October, 2014
Date last updated: 15th November, 2014