We Value Your Feedback – The Good, the Bad, and Everything in Between!
Did you know there are various ways you can leave us a review or provide feedback? At Merton Lodge Surgery, we believe the best way to keep improving is by listening to the people who matter most – you, our patients.
Your feedback helps us celebrate what we’re doing well and understand where we can make things even better. Whether it’s a kind word about a member of staff who made your day or a suggestion on how we can improve your experience – we’re all ears!
✅ Got something to share? We’d love to hear it!
Want to shout out a member of staff who went above and beyond? Go for it!
Got an idea on how we can improve a service? We’re all ears!
Had a less-than-perfect experience? Please tell us – we want to do better.
Something that made you smile? Let us know – it means a lot to the team.
Want to leave anonymous feedback? That’s absolutely fine too.
Every comment is read, appreciated and used to help shape the care we provide. Any feedback that includes staff names is always shared directly with that staff member, your kind words or constructive comments really do make a difference.
👉 You can leave feedback online via Google Reviews, by completing the Friends & Family Test questionnaire, in person at reception or by popping a note in our feedback box in the waiting rooms.
Thank you for helping us grow, improve, and continue delivering the care you deserve.