Here you can find out important information regarding our practice and what to expect as a patient.
Access to Medical Records
The practice is registered and complies with the Data Protection Act 2018 (DPA 2018). Any request for access to medical notes by a patient, patient’s representative or outside body will...
Call Recording Patient Notice
Patient Notice re Call Recording
CCTV with Audio Recording Patient Notice
Patient Notice re CCTV with Audio
Complaints and compliments
We would be delighted to hear any compliments and these can be given verbally, in writing or by using the patient feedback section! We always share feedback with our team....
Disabled Access
If you have a disability and you require assistance, please ask at reception where one of our Care Navigators will be pleased to help you. Our practice is accessible to...
GP net earnings
Report for Publication NHS England require that the net earnings of doctors engaged in the practice is publicised, and the required disclosure is shown below. However, it should be noted...
How to register
We have an open list and welcome requests for registration from patients living in or moving to the practice area. Please read our Practice Terms before registering with our practice. Before...
Infection Prevention Control Statement
This annual statement will be generated each year in January in accordance with the requirements of The Health and Social Care Act 2008 Code of Practice on the prevention and...
Medical Education
We are a training practice and supervise Registrars. GP registrars are fully qualified doctors who are doing additional training to become General Practitioners. Please help with their training by agreeing...
Named GP
All patients at Merton Lodge Surgery have a named, accountable doctor who is responsible for coordinating their care. Your named doctor will be allocated to you by the practice. You...
Newsletters
Stay Informed with Our Patient Newsletter Our patient newsletters keep you up-to-date with the latest news, health tips, and updates from the practice. Whether it’s seasonal advice, new services, or...
Patient confidentiality
We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and...
Patient rights and responsibilities
We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. It is your responsibility to keep your...
Patient Survey and Results
The GP Patient Survey is an independent survey run by Ipsos MORI on behalf of NHS England. The survey is sent out to over a million people across the UK....
Practice boundary
Please use the map below to see if you live within our practice boundary. You must type your postcode in capital letters otherwise the map will not work. We do...
Practice terms
Please read the following information carefully before agreeing to the terms of your health care at this practice. This Practice operates a practice formulary, which is a list of drugs...
Privacy Notice
As data controllers, GPs have fair processing responsibilities under the Data Protection Act and GDPR law 2018. This means ensuring that your personal confidential data (PCD) is handled in ways...
Research Practice
Did you know Merton Lodge is a research active GP practice? We work closely with The National Institute of Health and Care Research (NIHR) who’s purpose is to fund, enable...
Safe Surgery
In partnership with Doctors of the World UK, we will ensure that our practice offers a welcoming space for everyone who seeks to use our services. Mindful of our...
Staff Training - Reduced Service Afternoons
The surgery closes for normal service on the first and third Wednesday of the month from 1pm, this is to ensure that our staff can undertake mandatory training. On the...
Translation Services
A telephone translation service is available for patients who do not speak English. Please let us know if you need this service when booking an appointment.
Updating your details
If you are moving house, please let us know as soon as possible. If you are moving out of the surgery’s catchment area, you may be asked to register with...
Using this website
The medical information on this website, and on any sites linked to from this website, gives general advice only and SHOULD NOT be used as a substitute for the personal...
Veteran Friendly Practice
We are an Armed Forces veteran friendly accredited GP practice. This means that, as part of the health commitments of the Armed Forces Covenant, we have a dedicated clinician who...
Violent or Abusive Behaviour
We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. Anyone who verbally abuses or is aggressive to a member of our practice staff...
Work Experience Placements
We appreciate the interest shown by students and individuals seeking work experience at our practice. However, due to capacity constraints, supervision requirements, and indemnity limitations, we are currently unable to...
Date published: 31st March, 2025
Date last updated: 15th August, 2025