We use an online system which is an easy and fast way to ask for any kind of help from the practice.
Admin & non-medical enquiries are available 24-7 for repeat prescriptions, blood test bookings, long-term condition review bookings, cervical screening bookings and test results etc.
If you have a medical enquiry, a clinician will get in contact with you and help with your problem by phone, secure message, or arrange to see you face-to-face if required.
Please note you can no longer book a GP appointment using our previous online appointment system – AskMyGp.
The online service is available to all our patients, and you can use it to ask about your children or other people you care for (if they are registered with us).
That’s it – simple and straightforward! Look for the GREEN banner on our page which directs you to contact us online.
We are encouraging everyone who has access to a computer, smart phone or tablet to use online services to free the phone lines up for those who do not have access:
- It saves you time
- Really ill patients don’t have to wait for urgent slots at the end of surgeries
- GPs can manage their time more effectively
- It stops the 8am rush for appointments!
Online services are available daily from 8am. Non medical enquiries are live 24-7, so you can send your request any time of day or night.
For medical enquiries, the system is live on our usual working days from 8am until our capacity is reached, sometimes this can be early like 9.30am and other times it will be on until 3pm! It depends on how many requests come through to us and how many clinicians we have working.
Once capacity is reached, the online service will be paused until the next working day. You can still get help at the local Urgent Treatment Centre, local pharmacy or from NHS 111.
