We use an online system which is an easy and fast way to ask for any kind of help from the practice.
Our online consultation tool is available throughout our core hours.
If you have a medical enquiry, a clinician will get in contact with you and help with your problem by phone, secure message, or arrange to see you face-to-face if required.
The online service is available to all our patients, and you can use it to ask about your children or other people you care for (if they are registered with us).
That’s it – simple and straightforward! Look for the GREEN banner on our home page which directs you to contact us online.
We are encouraging everyone who has access to a computer, smart phone or tablet to use online services to free the phone lines up for those who do not have access:
- It saves you time
- Really ill patients don’t have to wait for urgent slots at the end of surgeries
- GPs can manage their time more effectively
- It stops the 8am rush for appointments!
Online services are available daily from 7:30am. Routine appointment requests, medication and admin enquiries are available throughout our full core hours.
For acute or urgent medical enquiries, the system is live on our usual working days from 7:30am until 6.30pm or until safe working capacity is reached. Once safe capacity is reached, the online service for acute, same-day or urgent enquiries will be paused until the next working day, you can still contact the practice by phone or come to the desk to get help. You can also attend the local Urgent Treatment Centre, local pharmacy or from NHS 111.
Routine appointment requests, medication enquiries and admin requests are available throughout our full core hours.
If you’re not confident using our online services, such as booking appointments, ordering prescriptions, or accessing your medical records, we’re still here to help: Our phone system is available from 8am-6.30pm or you can visit the surgery in person from 8am-6.30pm.
The cancel your appointment:
- Let us know via our online system
- Phone our reception team on 01507 463262, Monday to Friday between 8:00am and 6:30pm
- Visit the practice and speak to a member of our reception team
- Reply CANCEL to your appointment reminder text message
Primary Care Networks (PCNs) provide enhanced access appointments between the hours of 6.30pm to 8pm Monday to Friday and 9am to 5pm on Saturday’s. As enhanced access will be delivered at a PCN level – not every practice has to be open during these hours.
We are pleased to be able to offer our patients, as part of First Coastal PCN, access to routine, pre-booked appointments at evenings and weekends. These are referred to as Enhanced Access appointments. The service is being delivered at our practices on a rotational basis on behalf of the PCN and is available for any patient who is registered at any of the practices below:
- Old Leake Medical Practice
- Alford Memorial Hospital
- Beacon Medical Practice- Ingoldmells Site
- Skegness Hospital
- Marisco Medical Practice
Appointments are for pre-bookable, non-urgent consultations (e.g., chronic illness, asthma checks, and blood pressure checks) with GPs, ANPs, Nurses, Physios and Health Care Assistants. Please note, the enhanced access service is not a walk-in service.
As your registered practice will not be physically open during these hours, patients will be unable to have general queries answered or dealt with during enhanced access opening times. Please be aware, your appointment may be a telephone call, video call or a face-to-face appointment, you will be advised at the time of booking.
When booking an appointment, you will need to consent to a Consulting Clinician that may not be your own GP viewing and updating your health record.
To arrange an appointment, please contact your practices reception team.
For urgent matters at evenings, weekends and bank holidays, patients will continue to access the GP Out of Hours Services at Lincoln County Hospital via NHS 111.
If you need medical help now, use NHS 111 online or call 111. NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical emergency. This is when someone is seriously ill or injured and their life is at risk.
Please visit our Appointments – You and Your General Practice (Patient Charter) page for full details.
