We use an online system which is an easy and fast way to ask for any kind of help from the practice.
Our online consultation tool is available throughout our core hours.
If you have a medical enquiry, a clinician will get in contact with you and help with your problem by phone, secure message, or arrange to see you face-to-face if required.
The online service is available to all our patients, and you can use it to ask about your children or other people you care for (if they are registered with us).
That’s it – simple and straightforward! Look for the GREEN banner on our home page which directs you to contact us online.
We are encouraging everyone who has access to a computer, smart phone or tablet to use online services to free the phone lines up for those who do not have access:
- It saves you time
- Really ill patients don’t have to wait for urgent slots at the end of surgeries
- GPs can manage their time more effectively
- It stops the 8am rush for appointments!
Online services are available daily from 8:00am. Routine appointment requests, medication and admin enquiries are available throughout our full core hours. For acute or urgent medical enquiries, the system is live on our usual working days from 8:00am until 6.30pm.
If you’re not confident using our online services, such as booking appointments, ordering prescriptions, or accessing your medical records, we’re still here to help: Our phone system is available from 8am-6.30pm or you can visit the surgery in person from 8am-6.30pm.
The cancel your appointment:
- Let us know via our online system
- Phone our reception team on 01507 463262, Monday to Friday between 8:00am and 6:30pm
- Visit the practice and speak to a member of our reception team
- Reply CANCEL to your appointment reminder text message
Primary Care Networks (PCNs) provide enhanced access appointments between the hours of 6.30pm to 8pm Monday to Friday and 9am to 5pm on Saturday’s. As enhanced access will be delivered at a PCN level – not every practice has to be open during these hours.
We are pleased to be able to offer our patients, as part of First Coastal PCN, access to routine, pre-booked appointments at evenings and weekends. These are referred to as Enhanced Access appointments. The service is being delivered at our practices on a rotational basis on behalf of the PCN and is available for any patient who is registered at any of the practices below:
- Old Leake Medical Practice
- Alford Memorial Hospital
- Beacon Medical Practice- Ingoldmells Site
- Skegness Hospital
- Marisco Medical Practice
Appointments are for pre-bookable, non-urgent consultations (e.g., chronic illness, asthma checks, and blood pressure checks) with GPs, ANPs, Nurses, Physios and Health Care Assistants. Please note, the enhanced access service is not a walk-in service.
As your registered practice will not be physically open during these hours, patients will be unable to have general queries answered or dealt with during enhanced access opening times. Please be aware, your appointment may be a telephone call, video call or a face-to-face appointment, you will be advised at the time of booking.
When booking an appointment, you will need to consent to a Consulting Clinician that may not be your own GP viewing and updating your health record.
To arrange an appointment, please contact your practices reception team.
For urgent matters at evenings, weekends and bank holidays, patients will continue to access the GP Out of Hours Services at Lincoln County Hospital via NHS 111.
If you need medical help now, use NHS 111 online or call 111. NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Pharmacy – Your local pharmacy can provide expert advice and treatment for many common illnesses and minor injuries without the need for an appointment. Pharmacists are qualified healthcare professionals who can help with conditions such as coughs, colds, sore throats, earache, hay fever, insect bites, rashes, mild skin infections, diarrhoea, constipation, and uncomplicated urinary tract infections (where appropriate). They can also advise on over-the-counter medicines and through the NHS Pharmacy First service, may be able to assess and treat certain conditions without you needing to see a GP.
Urgent Treatment Centre – An Urgent Treatment Centre (UTC) is for illnesses or injuries that need prompt medical attention but are not life-threatening. You should consider attending a UTC if you have a sprain or suspected broken bone, a minor burn or scald, cuts or wounds that may need stitches, minor head injuries, suspected infections requiring urgent assessment or sudden illness that cannot wait for your GP to reopen.
If you or someone else has a life-threatening emergency, such as chest pain, severe difficulty breathing, signs of a stroke or severe bleeding, call 999 or attend your nearest Emergency Department immediately.
Please visit our Appointments – You and Your General Practice (Patient Charter) page for full details.
